Refund policy

RETURN & REFUND POLICY

Last updated: October 11, 2026

Thank you for shopping with Haz One at shophaz1.com. We want you to be happy with your purchase. If you're not, here is how returns and refunds work.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return window

You may request a return within 30 days of the delivery date. To be eligible, items must be unused, in their original condition and packaging, and include all accessories and tags.

How to start a return

Email support@shophaz1.com with your order number and the reason for the return. Include photos if the item is damaged, defective, or incorrect.
We will reply within 1-2 business days with approval and return instructions.
Ship the item to the return address we provide. Please do not send items back without approval, as unapproved returns may not be accepted.

Return shipping costs

If the return is due to our error (wrong, damaged, or defective item), we cover return shipping or send a prepaid label.
For change-of-mind returns, the customer is responsible for return shipping costs.

Damaged, defective, or incorrect items

Contact us within 7 days of delivery at support@shophaz1.com with your order number and clear photos. We will, at your choice, send a replacement or issue a full refund, including original shipping charges, at no cost to you.

Refunds

Once we receive and inspect your return, we'll email you to confirm the result.
Approved refunds go to your original payment method within 5-10 business days. Your bank or card issuer may take additional time to post the credit.
Original shipping fees are refundable only if the return is due to our error.

Non-returnable items

Gift cards, personalized or custom-made items, perishable goods, intimate or hygiene products, downloadable items, and items marked "final sale."

Exchanges

We don't process direct exchanges. To exchange an item, return the original for a refund and place a new order.

Order cancellations

You may cancel an order within 24 hours of placing it, provided it hasn't shipped. Email support@shophaz1.com . Once an order has shipped, the standard return policy applies.

Late or missing refunds

Check your bank account and card statement first, then contact your card issuer, as posting can take time. If you still haven't received your refund, email support@shophaz1.com .